Frequently Asked Questions

Everything you need to know about Charles Caine London. If your question is not answered below, please contact our team.

Orders

How do I place an order?

Simply browse our collection, select your size, and add your item to the cart. Checkout securely using your preferred payment method. For made-to-measure orders, place your order and we will contact you to collect your measurements.

Can I amend or cancel my order?

Orders can be amended or cancelled within 2 hours of placement. After this time, orders enter processing and cannot be changed. Please contact us immediately if you need to make changes.

Do you offer gift wrapping?

Yes. Select gift wrapping at checkout and include a personalised message. All Charles Caine orders are presented in premium packaging befitting the brand.

Made to Measure

How does the Made to Measure service work?

After placing your order, our team will contact you to collect your exact measurements — collar, chest, waist, sleeve length, and any specific preferences for collar style and cuff type. Your shirt is then crafted and dispatched within 3 — 4 weeks.

What fabrics are available for Made to Measure?

We offer Italian poplin cotton, Oxford weave, Madras check, and seasonal fabrics. Our team will guide you through the available options when you place your order.

Can I return a Made to Measure shirt?

Made to Measure shirts are crafted specifically for you and are therefore non-returnable unless the item arrives faulty or does not match the agreed specifications.

Sizing

How do I find my size?

Visit our Size Guide for detailed measurement instructions and a full size chart.

What if I am between sizes?

We recommend sizing up for a more relaxed fit or opting for our Made to Measure service for a guaranteed perfect fit.

Shipping

Do you offer free shipping?

Yes — standard UK delivery is free on all orders over £50. For full shipping details, visit our Shipping & Returns page.

Do you ship internationally?

Yes. We ship worldwide. Delivery times and costs vary by destination — see our Shipping & Returns page for full details.

Products

Where are your shirts made?

Charles Caine shirts are designed in London and crafted using premium Italian fabrics. Our made-to-measure pieces are individually tailored to the highest standard.

How do I care for my Charles Caine shirt?

Visit our Care Instructions page for full guidance by fabric type.

Are your silk scarves authentic Italian silk?

Yes. Our silk scarves are sourced from the renowned silk mills of Como, Italy — the global capital of luxury silk production.

Payments

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.

Is my payment information secure?

Yes. All transactions are processed through Shopify’s secure, encrypted payment gateway. We never store your card details.